Customer Service Rep

Employer
Durham School Services
Location
Lorton, VA
Posted
Mar 20, 2017
Closes
Mar 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Global, Local, Total National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a*Customer Service Representative* for our Customer Service Center (CSC) in*Springfield, VA*. Responsibilities: * Address customer's questions and concerns in a courteous manner * Sell Transit passes for various transportation fares * Run reports and maintain information in an Excel spreadsheet * Handle cash * Generating reports as needed * Encouraging compliance with company policies and procedures * Maintaining accurate, orderly and up to date records for all administrative tasks * Encouraging compliance with company policies and procedures * Performing various administrative tasks Company name is: National Express Transit * High School graduate or equivalent * Customer service experience required * Sales and cash handling experience required * Excellent oral communication skills to respond and present professionally to callers and visitors. * Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. * Strong inter personal skills and excellent written and oral communication skills required * Critical thinking and problem-solving skills are also required * Excellent oral and written communication skills with excellent interpersonal skills * Computer literacy, preferably in word processing and spreadsheets, * Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks * Bilingual English/Spanish a plus National Express LLC is an Equal Opportunity Employer. For more information please visit or . / Key Words // : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk / **Job:** **Operations Field* **Organization:** **Transit* **Title:** *Customer Service Rep* **Location:** *Virginia-Lorton* **Requisition ID:** *171391*