Customer Service Rep

Durham School Services
Lorton, VA
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
Global, Local, Total National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a*Customer Service Representative* for our Customer Service Center (CSC) in*Springfield, VA*. Responsibilities: * Address customer's questions and concerns in a courteous manner * Sell Transit passes for various transportation fares * Run reports and maintain information in an Excel spreadsheet * Handle cash * Generating reports as needed * Encouraging compliance with company policies and procedures * Maintaining accurate, orderly and up to date records for all administrative tasks * Encouraging compliance with company policies and procedures * Performing various administrative tasks Company name is: National Express Transit * High School graduate or equivalent * Customer service experience required * Sales and cash handling experience required * Excellent oral communication skills to respond and present professionally to callers and visitors. * Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. * Strong inter personal skills and excellent written and oral communication skills required * Critical thinking and problem-solving skills are also required * Excellent oral and written communication skills with excellent interpersonal skills * Computer literacy, preferably in word processing and spreadsheets, * Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks * Bilingual English/Spanish a plus National Express LLC is an Equal Opportunity Employer. For more information please visit or . / Key Words // : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk / **Job:** **Operations Field* **Organization:** **Transit* **Title:** *Customer Service Rep* **Location:** *Virginia-Lorton* **Requisition ID:** *171391*

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