Installation Technician

Elkridge, MD
Mar 20, 2017
Mar 21, 2017
Specialty Trades
Full Time
Job Description:As a DIRECTV Technician - Installation, you will be responsible for providing our customers excellent service through installing, troubleshooting, and upgrading satellite TV systems. Essential Duties and Responsibilities include: * Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers. * Planning installations by evaluating location, locating access and laying-out equipment and wiring plan. * Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards. * Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues. * Maintaining accurate records through documenting installations, services and repairs. * Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components. * Referring to schematics, manuals and manufacturer's instructions as needed. * Maintaining a safe work environment by following safe practices and adhering to safety policies. * Ensuring adequate supply levels by inventorying stock, placing and verifying orders. * Updating and improving job knowledge by participating in educational opportunities and reading technical publications. * Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value. * Other duties as assigned. * Must possess a valid driver's license in the primary state of residence * Must be able to speak clearly, concisely, and to communicate effectively in a courteous and professional manner * Solid written communication skills required * Must be able to work full time, up to and including six days a week; which may include nights, weekends, and holidays, as required * Must meet company hiring criteria for pre-employment screening, including drug test, criminal background check, fitness for duty, and MVR check * Must be able to obtain all necessary certifications, including SBCA, Service, SW iM, and Ka/Ku, as required * Working knowledge of Microsoft Office and inventory software systems preferred * SBCA and/or other industry certifications preferred * Six months experience in telecommunications, electrical, construction, or related field preferred * Working knowledge of handheld electronics, including smart phones, iPads, etc., preferred * Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length * Must be able to work in tight spaces, including attics and crawl spaces * Must be able to work outside in extreme weather conditions, including precipitation and temperature variations * Must be able to stand for extended periods of time An essential duty of the position of Technician is to install satellite dishes with the use of a ladder on customers 'homes. The ladders used by DIRECTV have been rated by the American National Standards Institute (ANSI) to hold a maximum total weight (including tool belt and equipment)of 275 lbs. To allow for the weight of equipment an individual's weight cannot exceed 325 lbs..

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