Cashier Customer Service

Employer
Wegmans
Location
Gambrills, MD
Posted
Mar 20, 2017
Closes
Mar 21, 2017
Function
Customer Service
Hours
Full Time
Title: Cashier Customer Service Location: MD-Crofton-CROFTON,1413 South Main Chapel Way,Gambrills,MD,21054 Other Locations: Want a job you'll LOVE? Our Wegmans cashiers make sure customers end their shopping trips with a positive experience. In this role, you'll provide incredible customer service by engaging customers in friendly conversation, carefully bagging items, and accurately completing monetary transactions. You'll leave a lasting impression and transform first-time shoppers into loyal Wegmans customers! Check out our latest Grand Opening! ?v=Qv8Kfi98Zgw How do I make a difference? Providing Incredible, Knowledge Based Customer Service Engage customers in conversation using effective communication skills, such as direct eye contact and a smile to build a rapport based on trust and satisfaction Perform all steps in the checkout process including: scanning and bagging items at a rate that meets store requirements, processing accepted forms of payment, and counting accurate change to ensure no overages or shortages of money. Assist customers in locating products by understanding and familiarizing self with store layout Offer additional services such as carryout assistance Uphold state regulations during the sale of alcohol with no exceptions or violations Ensuring High Quality Products & Ingredients Maintain a clean, organized, and well-stocked work space Perform proper bagging techniques to ensure products arrive at their destination in the condition they left the store. This includes practicing food safety techniques by bagging food and non-food items separately, correct product placement, and other safety techniques demonstrated during cashier training Report any problems, questions or concerns to the Team Leader or Front End Coordinator with teamwork and continuous learning methods in mind Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures Living Who We Are Support, encourage, and respect co-workers Work with supervisor to set and achieve goals for professional development Comply with Wegmans Policies and Work Rules, as well as, federal and state laws Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department Seeking Candidates Who Live our values: caring, respect, empowerment, making a difference, high standards Possess teamwork & diversity awareness Seek continuous learning opportunities Provide incredible customer service Ensure food & human safety Possess organizational skills Are able to problem solve Possess effective communication skills Preferred Skills and Experience Customer service experience, preferably in a grocery or retail setting Experience using a cash register Experience handling cash or other forms of tender Delegation Skills Work Environment Work involves continuous interaction with customers and co-workers in a fast-paced environment. Typical motions include repetitive hand and arm movements, occasional bending, frequent reaching, moving and lifting Responsible for moving and lifting an average of 3 - 8 pounds of product with the maximum weight lifted of 40 pounds occasionally Will spend the majority of time on his or her feet and stand without a break for up to 4 hours May be exposed to various allergens * Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed