Contact Center Customer Service Inbound/Outbound I

Kelly Services
Baltimore, MD
Mar 20, 2017
Mar 21, 2017
Customer Service
Full Time
Kelly Services is currently seeking a Customer Service Associate with one of our top Health Insurance clients in Baltimore, MD. As Customer Service Associate you will provide exceptional communication, data entry, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client's fast-paced, high volume, team-oriented environment is the perfect place to start your career. Contract: 3/27/2017 - 7/3/2017 Pay: $12.75 Schedule: Monday - Friday 12:30PM - 9:00PM Description: Customer Service Rep Appeals associate is responsible for communicating with pharmacists, beneficiaries, customers and doctors in regards to Medicare Part D appeal requests. Customer Service Rep Appeals associate must comply with all federal rules, regulations and contracts. Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence. Promote company by providing superior customer service. Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer s individual needs. Majority of the day will be sitting at desk taking inbound calls, making outbound calls and processing coverage determination Skills: Position requires excellent time management skills Computer knowledge and the ability to multitask. Ability to work independently with minimal supervision and with a team. Bending, reaching, lifting and walking are part of the daily duties. Education: High School Diploma or GED required Why Kelly? Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your career Access to more than 3,000 online training courses through our Kelly Learning Center Group-rate insurance options available immediately upon hire* Weekly pay and service bonus plans Apply Today! If you are interested in this exciting opportunity, please apply to this posting with an updated resume. Then follow up with Joel Calderon at 630. 599.7621 Or Tell your friends too referrals are always appreciated! Why Kelly(R)?At Kelly Services(R), we work with the best. Our clients include 95 of the Fortune 100 (TM) companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services(R) As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Accounting/ Finance/ Insurance