Front Desk Agent

Destination Hotels & Resorts
Washington, DC
Mar 20, 2017
Mar 24, 2017
Accountant, IT
Full Time
20306BRPosition Title:Front Desk AgentJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Req ID:20306BRCity:WashingtonEssential Functions:Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day Create memorable experiences with a warm, welcoming personality that can relate to guests and associates Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency Qualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Job Type:Full Time Property:Embassy Row HotelArea of Interest:Rooms & Operations Company Introduction:IN 2016, DESTINATION AND COMMUNE STARTED A NEW JOURNEY TOGETHER. We set off to create the most extraordinary independent hospitality company in the world. By combining two brands that embody freedom and discovery, we have assembled an unrivaled collection of unique properties, passionate people, and remarkable experiences from across the globe. No other company can lead this journey and feed the endless curiosity of today's fiercely individual traveler. We are in the business of individuality. It's the hallmark of our entire portfolio, running through all of our collections and each one of our properties. It describes every guest, owner, and team member. And it's the centerline down the road we are on. We don't know where the next fork in the road will take us, but we do know we'll enjoy the journey. We welcome you to join us.Property Introduction:Both cosmopolitan and eclectic, like its neighborhood, The Embassy Row Hotel delivers casual elegance, innovative service, and global awareness in a unique local atmosphere in the Embassy Row/Dupont Circle neighborhood of Washington, DC and not far from other highlights of the capital, such as Georgetown, National Mall & Smithsonian, Georgetown, and Adams Morgan. With exemplary service provided by the skilled, service-oriented staff, the hotel attracts discerning travelers from near and far, eager to relax in a welcoming environment catering to their every need. Each of the Washington, DC hotel's 231 guest rooms offers the personal comforts and appointments you expect. Overlooking Embassy Row, Dupont Circle or the elegant residential rowhouses along Q Street, they provide a quiet oasis at the center of one of most dynamic neighborhoods in Washington, DC.State:DCType of Position:Hourly PositionBrand:Destination Hotels