Service Operations Manager

MacDill AFB, FL
Mar 20, 2017
Sep 25, 2017
Full Time
Systems Managers need extensive experience with the software and hardware they support, as well as excellent interpersonal, business management, and customer service skills. The position also requires strong leadership skills.


Typical duties include:


        Managing the daily operations of the Government’s support servicesManaging staff, including hiring, training, scheduling work assignments and conducting evaluationsMonitoring response times, evaluating user satisfaction levels, and making recommendations for improvementEvaluating and managing technical support systems’ hardware and software and making recommendations regarding upgrades or changesNegotiating, writing, and reporting on internal and external service-level agreements
Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical training, or work experience.


Required Certification: Microsoft Certified Solutions Expert (MCSE) or other current certification relevant to the canadiates work area

Qualifications Minimum:

8-10 years of related information systems experience, including supervisory experience.


At least ten years of operations and support experience plus three or more years of experience in a managerial role.

   As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.