Slot Attendant

Caesars Entertainment
Baltimore, MD
Mar 15, 2017
Mar 24, 2017
Accountant, IT
Full Time
Requisition Number:1114044 Job Title:Slot Attendant Date Posted:3/13/2017 Department:Slots Property:Horseshoe Baltimore Shift:Swing Status:Part-Time Come Do Your Best Work Here! Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents. The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker. Since 1951, the legendary Horseshoe Casino has been all about the gambler. We know how to make our guests feel like big fish. Our service is secondary to none, our casinos are damn nice and our amenities keep our guests wanting more. We have a confidence that comes from working for the number one casino brand in every market in which we operate. Horseshoe Casino Baltimore on Russell Street in Baltimore's south side opened in August 2014. Horseshoe Baltimore was designed to maximize connectivity with existing hospitality operators, neighboring professional sports venues M&T Bank Stadium and Camden Yards, and the city's famed Inner Harbor. With nearly 122,000 square feet of non-stop gaming action, the casino features video lottery terminals (VLTs), table games, and a World Series of Poker room. Guy Fieri's Baltimore Kitchen and Bar, John Besh and Aaron Sanchez's Johnny Sanchez, Horseshoe's famous Jack Binion's Steak and a "Baltimore Marketplace" featuring authentic Charm City food outlets round out the food offerings. Horseshoe Baltimore also features nightlife at 14forty, Horseshoe's center bar featuring 24/7 entertainment, not to mention bars such as B'More Beers, which highlights some of Baltimore's famed brewers. Job Description: JOB SUMMARY: The Slot Attendant fulfills the service needs of Slot players and provides a memorable and legendary experience for all guests. This position is responsible for providing fast, friendly, and world-class hospitality to all guests. Slot attendants are fast-paced, multi-tasking, accurate, efficient, and eager to serve. KEY JOB FUNCTIONS: . Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. . Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting. . Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally. . Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. . Meets and exceeds departmental wait time goals and service standards. . Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft. . Upholds all regulatory requirements. . Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork. . Team player; works toward team goals and fosters a collaborative and positive work environment. . Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift. . Proficient in handling, counting and securing cash funds. . Possesses exemplary communication skills to effectively communicate with guests and employees; proficiently communicates in person, via radio, phone and in writing. . Functions as dispatcher to communicate floor needs and information to coworkers; balances urgency with grace under pressure. . Maintains openness to coaching, learning and improving. . Participates in property programs and meetings; takes initiative to stay informed of all property amenities, promotions and activities. . Assists in loyalty program account creations, player information updates and general customer management system functions. . Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines. . Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain. . Any and all other job duties as assigned Qualifications: EDUCATION and/or EXPERIENCE: . High School Degree or equivalent . 1+ years in customer service industry with a clear passion for service. QUALIFICATIONS: . Must be a team player . Demonstrated ability to communicate effectively, both verbal and written. . Must possess the ability to show grace and compassion in all circumstances. . Strong organizational skills. . Computer literacy. . Act as a role model to other employees. . Adhere to all regulatory, company and department policies and procedures. . Must project professionalism and possess excellent verbal and written communication skills. . Professional appearance; neatly groomed to impress. WORK ENVIRONMENT: . Must be able to work independently. . Must be able to stand or walk for long periods of time (8-10 hours). . Must be able to respond calmly and make rational decisions, when handling conflicts. . Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. . Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. . Responds to visual and aural cues. . Must have the manual dexterity to operate a computer and other necessary office equipment. . Must be able to tolerate areas containing dust, loud noises and bright lights. . Must be able to work varied shifts, weekends and holidays. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (eg emergencies, changes in personnel, workload, rush jobs or technical developments). As part of Caesars Entertainment's employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include: + Prior Employment Verification + Education Verification + Social Security Trace + Criminal Background Check + Drug Screen + Motor Vehicles Records (where required for position)