CRM Systems Administrator - University Information Systems

Washington D.C.
Mar 20, 2017
May 17, 2017
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


CRM Systems Administrator - University Information Systems

The CRM Systems Administrator participates in the operation and maintenance of Salesforce in support of both the Advancement and University wide CRM system.  This CRM Systems Administrator is the primary system administrator for the university's CRM system, as well as the integrated tools and oversees the installation and configuration management/testing of all system updates, upgrades, integrated tools, and other software integrated with the CRM.  S/he has responsibilities include managing the university's Salesforce infrastructure, developing testing and implementing patches and upgrades, answering level II and level III support requests, and maintaining knowledge of current industry trends and of the evaluation of other CRM tools or third party applications which might be used to supplement Salesforce.  Reporting to the Associate Director of Strategic Engagement and CRM, the CRM Systems Administrator cultivates strong relationships with faculty, students, academic technologists, and University Information Services staff to ensure the effective use of CRM tools to enhance collaboration.  Duties include but are not limited to:


  • Analyzes, defines, implements changes to, and Saleforce platform configuration.
  • Develops reports, installs and maintains managed packages and loads complex data into Salesforce across multiple objects using out of the box and packaged data loads
  • Reviews systems performance proactively.
  • Analyzes system outages and manage and monitor system performance. 
  • Maintain procedures and policies to ensure the security and integrity of systems/networks.
  • Write and maintain technical procedures and policy documentation. 
  • Create, manage, and enforce CRM data standards, policies, and procedures. 
  • Review and improve system operations practices.


•             Develops and implements user types, profiles, record types, and custom security configuration.

•             Takes appropriate measures to assure adherence to standards associated with accessing, altering and protecting organizational data.


•             Effectively manages changes to the production environment and technology-based assets of the organization (e.g., application software, production databases, operating systems, hardware).

•             Anticipates, recognizes, and resolves technical (hardware, software, application or operational) problems. 

•             Makes effective use of activities, tasks, tools and techniques for testing applications to ensure adherence to functional and quality requirements.

Applications Development

Makes effective use of tools and platforms for design, development and support of e-commerce business-to-business (B2B) or business-to-consumer (B2C) applications - for example, online credit card payment gateway.

Requirements and Qualifications

  • Bachelor's degree in computer science, technology, management information systems, computer engineering or similar degree or equivalent related work experience
  • 2 - 5 years of relevant experience in maintenance and design of relevant enterprise systems
  • Experience analyzing Salesforce business requirements and making resulting configuration changes in Salesforce platform -  Salesforce Admin Certification preferred
  • Extensive experience in Salesforce report design, including custom, multi-object reports
  • Experience installing and maintaining managed packages and Salesforce change management and deployment experience
  • Experience writing Salesforce documentation, loading complex data into Salesforce across multiple objects using out of the box and packaged data loading tools
  • Experience developing and implementing user types, profiles, record types, and custom security configuration
  • Ability to write basic SOQL queries to Salesforce database
  • Strong analytical, interpersonal, and communication skills, and the ability to work effectively with a team. 
  • Ability to troubleshoot and communicate effectively with faculty and staff with varying degrees of technical knowledge/aptitude
  • Ability to be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known

Submission Guidelines:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Please select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.

Similar jobs