Customer Service Rep

Employer
SM - Recruitment and Placement Solutions
Location
Baltimore, MD
Posted
Mar 17, 2017
Closes
Mar 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Attached is the information about the position including the job description. workers' comp code(s)8810 site addresses; Will be given upon applying job descriptions; below pay rates (or ranges) Customer Service Rep- $14.00 (days) or $14.50 (nights) shift(s) of potential need-All 12hour Shifts (7am-7pm) or (7pm-7am) o Day- M-F o Night- M-F o Weekend - S&S job descriptions; Customer Service Reps Job Description: Candidates will be responsible for answering inbound phone calls from clients regarding refrigeration, electrical or mechanical problems. Danfoss has clients that hire them to provide the HVAC and refrigeration equipment. These call center candidates will be troubleshooting the problems and providing assistance over the phone to each client. Answering calls, making follow up calls, updating information, working on the computer, using different software systems, etc. Work Environment: Somewhat fast pace environment, about 50 calls a shift. Small team, call center environment. Dress code is casual. Qualifications: Call center and customer service experience. Troubleshooting on the computer, making follow up calls, getting back to customers, etc. Performing data entry and working on the computer.