Customer Care Associate I (Part Time - 11:00 am to 4:00 pm)

Legal & General America
Frederick, MD
Mar 17, 2017
Mar 23, 2017
Accountant, IT
Full Time
How do we make Every Day Matter? At Legal & General America, we strive to create that unique environment where balance between work and life is possible. Imagine that! Integrity, quality and value are behind every business decision we make and are at the forefront of what drives us. We genuinely care about our customers, agencies, fellow employees and local community. We set big goals for ourselves, personally and professionally. Reaching them means seizing the day, challenging ourselves and making Every Day Matter. Pretty simple concept, if you ask us.The Customer Care Associate handles all incoming ACD calls while delivering prompt, accurate and exceptional customer service to all customers and agents. He/she responds to all inquiries and follow-ups in a timely manner while meeting or exceeding pre-defined department and company standards.College preferredACS 100 preferred3+ years experience in a customer service/administrative related positionKnowledge of life insurance productsLife, Property and Casualty or Health insurance experience preferredExcellent communication skills, both verbal and writtenStrong Customer Service skillsAnalytical and technical skillsStrong organizational skills and ability to prioritizeAbility to work in fast paced environmentTyping 30-40 WPMDetail orientedAbility to work independently and within a team environmentHigh tolerance for repetitive tasksKnowledge of Microsoft Office (Word and Excel)

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