Customer Service Account Support

Employer
Alorica
Location
Fredericksburg, VA
Posted
Mar 17, 2017
Closes
Mar 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Open opportunity for Account Services Representative with an industry leader and global organization to support inbound calls regarding customers service for telecommunications, internet, and cable services. Insanely great experiences start from within. That means investing in every one of our 100,000 talented, motivated team members. If were gonna be the best, you better believe we want to treat each other the best we can, whether providing growth opportunities and tuition reimbursement, giving back to the community, or just making work somewhere you wanna be. Read on to learn more about this opportunity at Alorica! Now scheduling interviews for our business contact center located in Fredericksburg, VA. We can offer various shifts Full Time or Part Time 7 days a week with overtime opportunity and eligibility for bonuses! We are looking for people that can be scheduled to work on Weekends - Holidays - and Evenings. Alorica offers our employees with comprehensive benefits to support health, wellness and financial security of our employees including tuition reimbursement and 401K Match! There is even Pet Insurance available! Compensation is hourly + monthly bonus + opportunities for overtime pay! Qualified candidates will have exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people. As an Alorica associate, you not only work for our organization-you also work for the clients we serve. A career at Alorica allows you to explore a range of fascinating industries and proudly represent some of the worlds leading brands. Click 'Apply Now' to send your contact information directly to the site recruiters! You will still need to complete the on line application prior to an interview (follow the prompt on the second page). Alorica, is growing and recruiting: enthusiastic, dedicated, outgoing professionals who are interested in a rewarding career. Qualifications Minimum Education and Experience: High School Diploma or GED required; graduation from a college with an Associates degree preferred Customer service experience is a plus Phone related customer service is a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Knowledge of product/procedures Ability to use phone and computer systems Customer Service skills Strong interpersonal skills Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Patience/empathetic Conversational Confident/Assertive Demonstrate a positive attitude Flexibility for scheduling work time over weekends - nights - holidays About Alorica Alorica is an innovator in outsourced Contact Management Solutions for the Business-to-Business (B2B) sector. We have been trusted by leading brands for over 25 years! We champion diversity, open communication, and a self-directed work environment. And with over 70% of Aloricas managers promoted from within, career pathing is a key part of our culture. Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.