Work at Home Customer Support Analyst

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 17, 2017
Closes
Mar 31, 2017
Industry
Other
Hours
Full Time
A company that has been providing complete School Nutrition Solutions, Student Information System and Financial Management solutions is in need of a Work at Home Customer Support Analyst.Core Responsibilities of this position include: Operate as a frontline, primary support liaisonAssess a variety of situationsReport detailed information within the client tracking system and document processes, routines, and programsRequired Skills:At least three years of prior call center experienceAbility to handle customer inquiries, requests and complaints in an efficient, effective and professional mannerExcellent troubleshooting and analytical problem solving skillsExcellent oral and written communication skillsHighly-developed organizational skills and time management abilityAbility to work independently on assigned projects, as well as in a team atmosphere