Sr Princ Administrator, System with Polygraph

Location
Herndon, VA
Posted
Mar 17, 2017
Closes
Apr 05, 2017
Hours
Full Time
Manages the functionality and efficiency of a group of computers running on one or more operating systems.

  

 1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

 2. Maintains the integrity and security of servers and systems.

 3. Sets up administrator and service accounts.

 4. Maintains system documentation

 5. Interacts with users and evaluates vendor products.

 6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

 7. Develops and monitors policies and standards for allocation related to the use of computing resources.

 8. May program in an administrative language.

 9. Oversees implementation of testing strategies and documentation of results.

 10. Provides advice and training to end-users.

 11. Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities.

 12. Serves as a technical team or task leader.

 13. Maintains current knowledge of relevant technologies as assigned.

 14. Participates in special projects as required.

Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 8-10 years of directly related experience in systems administration and analysis.

  Ops Lead / Incident Manager Role

    Ensure tickets are assigned to a group and individual in accordance with SLA'sProvide technical support management and coordinates Tier 1 incident resolution Develops, maintains and controls the performance levels of all Ops Leads related activities Ensures tickets are created, updated, and closed for incidents and outages reported to the Ops CenterCoordinates and collaborates with Incident Manager on open ticketsMonitors response and resolution times and works proactively to improve performance over timeEnsures tickets are escalated in a timely fashion to ensure service restoration occurs within SLA LevelsEnsures tickets are escalated to the right times for resolutionsDevelops personnel skill requirements and provides training to staffProvide Weekly activity Reports to Ops Lead summarizing significant activities and metrics Complete AAs for critical / High tickets when neededManages and update all Ops Center documentation. Escalates concerns or lack of documentation from external groups Prepares for the 8 am stand up daily brief. Ensure tickets are updated and addressed. Eliminate potential questions that could arise from missing infomratino. Prepare to perform as a back up briefer in case the staff lead is not available to briefEnsure tickets are updated accurately by staffPerforms as a CSITO as well when needed
Incident response Manager - The IM provides direct support to the Operations Lead to ensure the GDIT team achieves service levels associated with Tier 1, 2, and 3 incident resolution and tier 3 problem resolution. Responsibilities include:

    Identifies, monitors, and manages incident resolution activities Monitors compliance with incident SLAsCoordinates with service leads and staff on tickets that may breach an SLAEnsures tickets are assigned to a group and individual Keeps Ops LEad informed of tickets that may breach SLAProvides weekly activity reports
Skillset:

    CSITO background; Sr level Tier 1 or Tier 2 support or aboveGeneral familiarity / understanding of Infrastructure ITIL v3 certification or ability to obtain the certificationAbility to multi task, self starter, intiativeExecutive briefing skills
#Dpost#CJpost As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.