Sr Systems Administrator (Unified Comms) with TS/SCI Clearance

Springfield, VA
Mar 16, 2017
May 16, 2017
Full Time
Manages the functionality and efficiency of a group of computers running on one or more operating systems.

 1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

 2. Maintains the integrity and security of servers and systems.

 3. Sets up administrator and service accounts.

 4. Maintains system documentation

 5. Interacts with users and evaluates vendor products.

 6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

 7. Develops and monitors policies and standards for allocation related to the use of computing resources.

 8. May program in an administrative language.

 9. Develops and implements testing strategies and document results.

 10. Provides advice and training to end-users.

 11. Provides guidance and work leadership to less-experienced staff members.

 12. Maintains current knowledge of relevant technologies as assigned.

 13. Participates in special projects as required.


Job Summary

The Audiovisual Systems Technician position is part of a high touch, front line team that provides full life cycle support on an enterprise level for video conferencing, and audio visual technology. The Audiovisual Systems Technician will be responsible for integration, and commissioning of systems in support of high level conference meetings using today's latest technology. The successful candidate will perform first line physical, electrical, mechanical, and network troubleshooting and analysis, and ensure faults are resolved or escalated in a timely manner to ensure they are cleared within SLA targets.


Job Responsibilities

 • Install and maintain Audio Visual (AV) and Video Teleconferencing (VTC) ranging from simple (Desktop) to complex (Video Walls; Network Operation Centers) solutions.

• Troubleshoot and document infrastructure changes that support AV and VTC systems to include CAD drawings.

• Manage AV integration projects through all stages of the construction process from Schematic Design Review through Construction Implementation.

• Manage multiple simultaneous projects throughout enterprise.

• Configure, test, and adjust audio and video parameters and control systems settings.

• Document and record all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software.

• Take responsibility and ownership of any identified or customer reported faults with AV or VTC systems and monitor all actions taken to resolve the faults.

• Provide extensive troubleshooting, installation, configuration, and testing of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies.

• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks.

• Document incidents, including opening case, updating with current status and timely closure.

• Test, configuration, and troubleshooting of IP and ISDN networks in support of videoconferencing and A/V equipment

• Escalate as appropriate to internal and external resources.


Education Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 5-8 years of directly related experience in systems administration and analysis.


Unique/Additional Requirements


Provides support for maintenance and change requests of all "user facing" devices and systems

•Attention to detail, strong organizational skills

•Strong writing skills (document creation and note taking)

•Strong time management skills 

•Ability to work within on a team for projects and/or tasks

•Multi-mission environment experience

•Experience with Microsoft Office Suite (Excel, Word, PowerPoint)

•Ability to troubleshoot and document various problems

•Excellent customer service skills


Required Skills:


Candidate must be ITIL Foundation certified or capable of obtaining ITIL Foundation level certification.

• Requires 2-5 years of related experience in design, integration, support, and troubleshooting of videoconferencing and audiovisual technologies.

• Extensive knowledge with demonstrated experience engineering, documenting and implementing designs for Video Conferencing, conference rooms, Webcasting, and Streaming Video systems using today's latest technology.

• Experience/ of working in a dynamic environment and producing quality work to demanding timescales.

• Strong knowledge with demonstrated experience using VTC Codec's, Audio Mixers, Control Systems, AV automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other A/V peripheral equipment.

• Crestron Control systems programming

• Experience working with and troubleshooting Cisco, Tandberg, Polycom products required

• Experience with ISDN legacy equipment would be preferable

• Proficient with AutoCAD, Simple Windows, Vision Tools Pro, Photoshop, Acrobat Professional.


Desired Skills: 

Basic knowledge or understanding of the following methodologies:

•Software package/binary deployment (XenApp, ThinApp, AppV, SCCM)

•Remedy experience

•Thin Client operating systems and virtual hosted desktop OS (Windows 7, Win XPe, Windows Embedded 2009)

•Client operating systems (XP, Windows 7)

•Virtual Desktop Infrastructure (ESX/vSphere4, XenDesktop)

The following certifications preferred: CTS, CTS-D, CTS-I, CVE, NET+, CCNA, Crestron Programming (Basic, Intermediate, Advanced)

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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