Sr Help Desk Technician - Ft. Belvoir, VA TS/SCI

Location
Fort Belvoir, Virginia
Posted
Mar 16, 2017
Closes
Apr 15, 2017
Ref
2017-20290
Hours
Full Time

Awesome opportunity to gain employment with best defense contractor worldwide! General Dynamics seeks TS/SCI Cleared Senior Help Desk Specialist.

Apply today!
Sr. Help Desk Technician

Based in Fort Belvoir, VA

TS/SCI is required
* Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. SCCM and Active Directory experience a plus.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
* Installs, configures, and upgrades computer hardware and software.
* Provides end-user software troubleshooting and support.
* Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
* Provides troubleshooting and support.
* Participates in the administration of e-mail systems.
* Provides phone and help-desk support for local and off-site users.
* Provides guidance and work leadership to less-experienced technicians.
* Maintains current knowledge of relevant technologies as assigned
* Participates in special projects as required.
* Use ticketing system, Remedy for daily assignments and ticketing.
* Knowledge of SCCM and Active directory management.
* BIOS and UEFI Configurations updating and application.
* Baselining PC's with appropriate network and adding Device Drivers.
* Troubleshooting hardware on multiple Dell, HP and Microsoft paltforms.
* Associate's Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
* CompTia Security Plus (Security+ CE) is required and is a must before applying.
* Also within the first 90 days candidate must be willing to obtain an Microsoft Certification Professional Cert (MCP).70-410 MS Server 2012r2 or 70-685 Windows 7 (if not already in possession).

Minimum Qualifications:
* 3-5 years of directly related experience supporting hardware service desk operations.
* Comp TIA Security Plus CE required.
* Must have the ability to pass a CI poly upon customer request.

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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