Customer Service Representative

Public Storage
Laurel, MD
Mar 15, 2017
Mar 21, 2017
Customer Service
Full Time
## Description **Location: Laurel, Maryland** If you are looking to work for a company that is stable, an industry leader, with thousands of unique and diverse company-owned locations throughout the United States and Europe, then **Public Storage** is it! With an exciting customer-centric focus, **Public Storage** provides a full range of storage solutions to its customers. **Public Storage** is the largest self storage company in the United States. By joining our team of talented storage experts, you become an integral part of our dynamic customer-focused sales environment. Keep reading to learn how you can make the most of your past experiences and achieve new career heights with **Public Storage**. JOB DESCRIPTION If you enjoy customer service and sales and wish to leave behind long weekends and evening hours, then a **Property Manager** position is for you. **RESPONSIBILITIES** * Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions * Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements * Consult, sell, and up sell to customers merchandise such as boxes, tape and other appropriate products that meet their needs * Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc ; ultimately ensure property appearance is safe and welcoming * Work in one or more locations, independently or with another manager * Manage, verify, balance cash drawer; prepare and make daily deposits * Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent. * Work closely with District Manager to receive training and coaching when needed, striving to exceed all company expectations * Conducts welcome, collection and other types of calls and documents notes in computer system. BENEFITS * Hourly rate of **11.50** * **_On-site paid company housing at many locations if/when available_** * Competitive Paid Time Off (PTO) program that grows with tenure. Program also includes an annual cash payout of any unused hours in excess of 40. * Medical/Dental/Vision, Life Insurance, STD and LTD * 401(k) With Matching Contributions * 15 days of Fully Paid and Comprehensive New Manager Training ## Qualifications * Successful candidates come from a variety of customer-centered, selling environments including retail, restaurant, fast food and more. All have common knowledge, skills and abilities which include: * Minimum one year of Customer Service and/or Sales experience * Energetic, outgoing, customer oriented personality * Strong communication, interpersonal and problem resolution skills * Enjoys and easily operates independently or as part of a small team * Detail oriented with strong organizational and time management skills * Demonstrated computer knowledge to include using a mouse or equivalent, navigating through windows operating system, data input, accessing intranet websites and printing. * Accuracy in entering data, posting account notations and balancing daily transactions. * Valid driver's license with access to reliable transportation used during the work day * Willingness to work in multiple locations * Can work from 9:30am to 6pm any day of the week, including weekends and holidays * Ability and willingness to perform light cleaning and maintenance such as sweeping, mopping, wiping windows, etc * Willing to submit to a pre-employment background check. If this all sounds like the right fit for you, we want to hear from you today! Please apply on line to be considered. related keywords: CSR, CSR, customer service, customer service rep, customer service representative, customer support, retail sales, customer care, retail sales associate, property manager, retail sales management, client service representative, sales, sales management, retail *Job:* Hourly Retail Sales *Primary Location:* MD-Laurel-Laurel *Schedule:* Full-time *Recruiter:* Jane Masella *Req ID:* 170478

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