Customer Service Representatives

Employer
Kforce
Location
Baltimore, MD
Posted
Mar 15, 2017
Closes
Mar 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Kforce has a client that is seeking a Customer Service Representative in Baltimore, Maryland (MD).Overview:The client is looking for customer service representatives who can be trained and take calls in 911/Emergency, Collections, Billing and Start/Stop/Move orders. New CSR Class scheduled to start on Monday April 3, 2017. New CSRs coming in should not expect to receive any time off for about the first two months due to classroom training. Please make sure this is something that one is comfortable with. Once classroom training is complete, CSRs will move to OJT - on the job training.Candidates should be comfortable working a rotating on call shift, working OT as needed and working storm duty (12 hour shifts, client typically puts CSRs in a hotel during inclement weather and provides transportation to/from work). OT hours are usually available on Mondays, Tuesday and the weekends. CSRs are considered -essential- to the day to day operations of the company. * Candidates with a degree are a plus; entry level candidates are encouraged to apply * At least 6 months of professional customer service experience * Previous customer service experience * Experience with MS Office * Comfortable with web applications and financial calculations * Call Center listening skills * Telephone etiquette * Computer literacy - basic * Typing - General - 3 minutes Onscreen * Able to work at all Care Center locations * Soft skill wise, client is looking for candidates who are highly interested in growing with the company, someone who wants to come to work, can be respectful, have patience and able to work in a collaborative environment Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours