Customer Service Representative

Crofton, MD
Mar 15, 2017
Mar 21, 2017
Customer Service
Full Time
Job ID: [[id]] Anchor is a division of the Oldcastle Architectural Products Group (APG). APG is North America's leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees. Summary We currently have openings for Customer Service Representatives. These positions are responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. Essential Duties and Responsibilities + Assist customer with product questions, ordering, order tracking, complaints and problems + Enter orders into system for billing and delivery + Prepare quotes and coordinate mailings of literature and samples + Coordinate delivery schedules with dispatch + Build displays and keep merchandise stocked on shelves + Retrieve needed information for credit department + Issue credits or debits accurately when applicable + Set up new customers for sales force + Answer incoming calls + Take sales orders from sales representatives and customers by phone and radio + Assist walk-in counter customers + Receive cash payments and run credit card and check approvals + Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records + Print and distribute e-mailed customer purchase orders + Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Requirements / Education / Experience + High school diploma / equivalent + At least 1 year of related experience + Detailed oriented + Good with basic math + Skilled in Microsoft Office Suite + Good organizational and problem solving skills + Experience with multi-line phone system + Attention to detail + Pleasant phone personality + Ability to multi task Physical Requirements + Ability to sit for extended periods of time + Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard + Bending and some lifting + Extensive writing + Extensive phone and radio use + Tasks can be very repetitive. + Slight lifting of ship tickets and overnight packages What Oldcastle Offers You + A culture that values opportunity for growth, development and internal promotion + Highly competitive base pay + Comprehensive medical, dental and disability benefits programs + Group retirement savings program + Health and wellness programs About Oldcastle Oldcastle has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise. Oldcastle is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family! Follow Oldcastle Careers on Facebook, Twitter, Instagram, Google+, Pinterest, WordPress (Career Blog) and LinkedIn! Anchor is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Anchor is part of the Oldcastlecareers (TM) network. #CAN #PGCB

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