Customer Service Representative II (Laurel, MD)

Lendmark Financial Services
Laurel, MD
Mar 15, 2017
Mar 24, 2017
Customer Service
Full Time
Customer Service Representative II (Laurel, MD) Job Details Level Experienced Salary Range Undisclosed Job Location USA-MD-Laurel Travel Percentage None Position Type Full Time Job Shift Day Education Level High School Job Category Finance Description Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates 319 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, Pennsylvania, Alabama, Mississippi, Arizona, California, Colorado, Idaho, Ohio, Texas and Washington. We are an Equal Opportunity and eVerify participating employer. SUMMARY: The Customer Service Representative provides customer service through timely, accurate and effective processing of customer transactions and requests, in accordance with company policies and procedures under moderate to minimum supervision. Assists with accounting, administrative and clerical tasks MAJOR DUTIES/RESPONSIBILITIES: + Perform cash drawer procedures including opening the branch, accepting, posting and reversing payments, balancing the cash drawer, making deposits, closing the branch. + Process day-to-day transactions including answering the phone, taking applications, making recommendations regarding loan approvals; approving loans up to established lending limits, preparing loan documents, inputting loans into the system, completing loan closings, completing recording and releasing of secured interests and other interests, filing and handling customer inquires; collect accounts in varying stages of delinquency. + Any other office duties assigned. Qualifications BASIC QUALIFICATIONS: + High School Diploma or GED + 1-5 years consumer finance or related experience + Cash handling; computer skills; customer service skills + Ability to work with minimum supervision + Excellent communication skills + Proficient working knowledge of Microsoft Windows, Excel and Word Applications PREFERRED/DESIRED QUALIFICATIONS: + Associates Degree + Bilingual, Spanish/English WORKING CONDITIONS: + Normal office environment

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