Account Manager

Washington, DC
Mar 14, 2017
Mar 23, 2017
Accountant, IT
Full Time
About TrackMavenAt TrackMaven we are serious about building great products and creating a great place to work. We are a high-growth SaaS company, based in Washington, DC TrackMaven is dedicated to making the lives of marketers easier, more productive, and more effective. Our team of Mavens is our greatest asset, and the biggest reason for our success to date. We work hard to foster a culture that attracts the best and brightest minds, and reward them with great careers. We offer competitive salary, equity, and a great benefits package. TrackMaven is backed by some of the worlds leading venture capitalists, including NEA. About the positionTrackMaven Account Managers foster and maintain relationships with key stakeholders from some of the worlds best brands. As an Account Manager, you will develop a deep understanding of your customers goals and ensure they are getting the full value out of their partnership with TrackMaven.You will be working with top marketers to help them prove their value internally and improve their results. Your empathetic nature, curiosity to learn your customers business, and eagerness to help them problem solve, will be developed on a daily basis through customer interactions and team collaborations.You will be responsible for:Being a trusted advisor for marketers and executives across 60-80 accountsHelping to align TrackMaven to your customers strategic goalsIdentifying opportunities for customers to be more efficient at driving results and improving their marketing strategyProactively communicating progress toward goals at every stage of the customer life-cycle Managing the renewal process and securing renewals to meet and exceed your goalsGrowing customer accounts by upselling new products that will enable customers to meet their marketing objectivesPartnering with Professional Services to provide on-going marketing consulting services to customers About youYou have a background in SaaS Account Management or Sales with a proven history of achieving quota. Additional requirements for this position include:Bachelors Degree2+ years of post-sales experience in SaaS (marketing tech is prefered but not required) Strategic account planning experienceBeing comfortable managing a high volume of accountsHigh sense of urgency Strong verbal and written communication skillsA deep drive to understand customer needs to create scalable solutions Highly collaborative TrackMaven ProvidesCompetitive salary and equityFantastic health, dental and vision insuranceAnnual Capital Bikeshare membershipA casual, fun and support office located in Thomas Circle

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