Work from Home Telephonic and Email Technical Customer Service Representative

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 13, 2017
Closes
Mar 23, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
A consumer technology developer needs applicants for an opening for a Work from Home Telephonic and Email Customer Service Representative.Individual must be able to fulfill the following responsibilities: Responding to customer requests and technical inquiriesContinuously developing and updating FAQ responses and guidelinesMeeting or exceeding departmental goals and metricsRequired Skills:Must have at least 2 years experience in customer serviceMust have a bachelor's degree in IT, CS or related discipline, or equivalent number of years work experienceMust have experience troubleshooting iOS and/or Android devices, hardware, or firmwareMust have outstanding oral and written communication skillsMust be detail-oriented, respectful, and genuinely enjoy interacting with peopleMust have a dedicated quiet-space to take phone calls