Virtual Inbound Customer Service Representation in Hernando County

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 13, 2017
Closes
Mar 23, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Interactive multichannel retailer is filling a position for a Virtual Inbound Customer Service Representation in Hernando County.Must be able to: Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wantsTake sales calls and offer required upsells making compelling offers, presenting appropriate alternatives when necessary, and asking for the saleDemonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problemsRequired Skills:High school diploma or GED equivalentAbility to meet system requirementsStandard telephone service (analog landline) (727,813, 552, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computerAbility to connect with the customer and bring excitement to the callStrong PC skills to include: internet, Microsoft Windows and Outlook