Telecommute Bilingual Greek Customer Service Representative in Columbus

Baltimore, MD
Mar 13, 2017
Mar 23, 2017
Customer Service
Full Time
A household name in the telecommunications industry is filling a position for a Telecommute Bilingual Greek Customer Service Representative in Columbus.Must be able to: Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phoneAccept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenariosSupport Tier 1 technical support and customer service phone support for external customersQualifications Include: Initial new hire training will be conducted on-site and last 5 weeks 6 months of related customer service experience and/or training preferredProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesAbility to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processesBilingual proficiency-fluent in English and GreekHigh School diploma, GED, or equivalent experience

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