Virtual Live Chat Customer Service Agent

Expiring today

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 13, 2017
Closes
Mar 23, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
A mobile travel app needs applicants for an opening for a Virtual Live Chat Customer Service Agent.Core Responsibilities Include: Providing lighting fast, best in class customer support through a high volume chat channelTriaging and prioritizing a variety of cases with razor-sharp focus in our custom backend toolResolving real-time complaints and booking issuesPosition Requirements Include:A track record (1 year) of delivering exceptional service at a customer-oriented businessHospitable in nature and an eager solution-creator who s no stranger to hospitality, live chat, or concierge type workComputer savvy and proficiency with iPhone and Android devicesSuperb written communication skills as well as efficient, diplomatic and friendly phone mannerDemonstrated experience owning customer issues and following them until the customer is happy