Work at Home Customer Care Agent in Richmond

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 13, 2017
Closes
Mar 23, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
A full-service freight transportation provider is in need of a Work at Home Customer Care Agent in Richmond.Must be able to: Build rapport with customers by greeting them in a courteous, friendly, and professional mannerAnswer inquiries by clarifying informationResolve problems by clarifying issues, researching and exploring solutions and escalating unresolved problemsApplicants must meet the following qualifications:Ability to navigate multiple concurrent windows and efficiently provide helpful information to the customerAbility to utilize computer programs, keyboard, telephoneSkilled in the use of chat and video conferencing applications such as Lync and SkypeQuiet work locationHigh School Diploma or General Education DegreeMust be able to work in a high volume environment