Customer Success Engineer -- SOC / Threat Intelligence
Company DescriptionThreatConnect, Inc. is the leading provider of advanced threat intelligence products and services including ThreatConnect(R), the most comprehensive Threat Intelligence Platform (TIP) on the market. ThreatConnect delivers a single platform in the cloud and on-premises to effectively aggregate, analyze, and act to counter sophisticated cyber-attacks. Leveraging advanced analytics capabilities ThreatConnect offers a superior understanding of relevant cyber threats to business operations. To register for a free ThreatConnect account, or to learn more about our products and services, visit: www.threatconnect.com.LOCATION IS FLEXIBLE. Strongly prefer East Coast.Job DescriptionWe are actively searching for a talented and experienced Customer Success Engineer (CSE) that can hit the ground running in a fast paced, quickly evolving environment. The position will report to the Director of Customer Success and will provide solutions based support to the companys most important customers. The ideal candidate will quickly acquire deep knowledge of the ThreatConnect product, related technologies and their customers deployments to provide proactive guidance and to solve problems. CSEs are one of the most elite roles in the ThreatConnect organization, with advanced technical, analytical, training and communication skills. CSEs are the driving force that empowers customers to become powerful players in the threat intelligence space.ROLE AND RESPONSIBILITIESArchitect, plan, and deploy the ThreatConnect platform within customer networks or within the cloud Effectively map customer processes and structure into ThreatConnect capabilities (data modeling)Provide developer training to customers that wish to build their own capabilities using the products open APIDrive elimination of any customer or internal bottlenecks impeding problem resolutionDevelop ongoing relationship with customer and become their advocateProvide proactive guidance and encourage adoption and assist in deployment of new product releasesManage the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc.Conduct regular reviews of service delivery quality, industry threat assessments and solicit feedback on product capabilities and service qualityProvide training for software admins, analyst users and executives supporting various use cases of the productManage the logistical aspects of any events, on-sites, or remotely attended customer facing events in order to fulfill agreement obligationsTravel to customer sites to expedite problem resolution, provide ThreatConnect visibility, facilitate communication and project manage initiativesWork with the Area Sales Directors to support renewal sales activitiesInterface with ThreatConnect Product Managers on behalf of assigned accountsQualificationsThorough experience in a SOC and/or incident response environment required7+ years customer support/success experience in the computer network security industryExcellent knowledge of a wide variety of security solutions and technologies, including: Linux, Network architecture/implementation/configuration experience, Firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), Malware/security experienceStrong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stake-holders and team membersExcellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executivesExceptional written communication. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of ThreatConnect products and solutionsExposure to API integrations and working with a variety of technologies in a dynamic customer environment is strongly desiredBachelors degree in technical or related discipline OR equivalent experienceAdditional InformationThreatConnect offers a positive, collaborative culture and comprehensive, fully-paid benefits, as well as unique incentives and perks that encourage you to become an integral part of our success!Meeting business requirements is always a top priority, but improving our abilities is just as important. We set aside time to foster a positive learning environment that further develop each individual's skills. We continually encourage team members to explore new ideas & solutions that improve efficiency.All your information will be kept confidential according to EEO guidelines.