Job title:Tour GuideReports to:Sales & Sightseeing SupervisorOverall purpose of the job:Main responsibility is to provide a fun and informative tour in an energetic and friendly manner to customers (tourists) in a wide range of locations throughout the Washington DC area; while providing excellent customer service including ticket sales. Key areas of Responsibility. Lead customers through guided tours of Washington DC according to Company provided script; while sharing specific knowledge related to locations and settings. Retain historical facts, dates and anecdotes to relay to customers in an entertaining and informative way. Ensure that customers are treated with utmost courtesy at all times. Play an active role in the enjoyment, welcoming and safekeeping of all customers on the bus. Answer customers' questions regarding area attractions and historical points of interest in a consistent and historically accurate manner. Report on time to the depot as scheduled in required uniform. Provide excellent customer service including directions, advisement on attractions, eateries and general information. Complete ticket sales for passengers. Adheres to all departmental and company policies and procedures. Perform other duties as assigned Experience / Qualifications required:. Ability to work a flexible schedule, including weekends. Attendance and punctuality are must haves!. Ability to adhere to the uniform guidelines. Ability to speak to customers in an engaging and entertaining manner. Strong ability to work with diverse constituencies. Exceptional ability to remain flexible, patient and personable in any situation. Exceptional ability to research and resolve problems if needed. Possess high degree of energy and enthusiasm. Outstanding communication skills and a sense of humor. Ability to work with others and accomplish goals in a team environment. Knowledge of sightseeing landmarks, monuments, memorials, and points of interests within the Washington DC metropolitan area With our DC bus tours, you can experience all the famous Washington DC tourist attractions, including the impressive White House and Capitol Hill buildings, as well as the Jefferson Memorial - all from the comfort of our open-top double decker buses. Enjoy informative and entertaining commentary on our tours of Washington DC and learn about the history of the city, as well as the importance of significant landmarks such as the Lincoln Memorial and Ford's Theatre. Our hop-on, hop-off buses give you the freedom to appreciate and explore DC at your own pace and you can really take your time discovering the city. You can enjoy all of these tours for FREE as an employee of Big Bus Tours, Washington, DC!