Installation Technician

Cambridge, MD
Mar 13, 2017
Mar 21, 2017
Specialty Trades
Full Time
As a DIRECTV Technician Installation you will be responsible for providing our customers excellent service through installing troubleshooting and upgrading satellite TV systems Essential Duties and Responsibilities include Preparing for installations by reviewing installation orders gathering equipment supplies and tools and coordinating schedules with customers Planning installations by evaluating location locating access and laying out equipment and wiring plan Establishing satellite TV systems by installing equipment running and pulling cable programming and calibrating equipment while adhering to codes regulations and standards Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues Maintaining accurate records through documenting installations services and repairs Maintaining and improving service and rapport with customers through listening to their descriptions of problems answering questions and resolving issues through diagnosing troubleshooting repairing replacing and or upgrading components Referring to schematics manuals and manufacturer s instructions as needed Maintaining a safe work environment by following safe practices and adhering to safety policies Ensuring adequate supply levels by inventorying stock placing and verifying orders Updating and improving job knowledge by participating in educational opportunities and reading technical publications Enhancing the organization s reputation through personal accountability for accomplishing new and different requests and always striving to add value Other duties as assigned Must possess a valid driver s license in the primary state of residence Must be able to speak clearly concisely and to communicate effectively in a courteous and professional manner Solid written communication skills required Must be able to work full time up to and including six days a week which may include nights weekends and holidays as required Must meet company hiring criteria for pre employment screening including drug test criminal background check fitness for duty and MVR check Must be able to obtain all necessary certifications including SBCA Service SW iM and Ka Ku as required Working knowledge of Microsoft Office and inventory software systems preferred SBCA and or other industry certifications preferred Six months experience in telecommunications electrical construction or related field preferred Working knowledge of handheld electronics including smart phones iPads etc preferred Must be able to lift up to pounds and climb ladders up to feet in length Must be able to work in tight spaces including attics and crawl spaces Must be able to work outside in extreme weather conditions including precipitation and temperature variations Must be able to stand for extended periods of time An essential duty of the position of Technician is to install satellite dishes with the use of a ladder on customers homes The ladders used by DIRECTV have been rated by the American National Standards Institute ANSI to hold a maximum total weight including tool belt and equipment of lbs To allow for the weight of equipment an individual s weight cannot exceed lbs

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