Work at Home Technical Support Specialist

Baltimore, MD
Mar 13, 2017
Mar 23, 2017
Accountant, IT
Full Time
An educational technology company has a current position open for a Work at Home Technical Support Specialist.Candidates will be responsible for the following: Participating in root cause analysis and communicate findings to customersAssisting in monitoring class times as well as providing follow-up with professorsResearching and analyzing web based technologies and services to keep current with emerging technologiesRequired Skills:2-3 years experience working in a service-oriented, customer support, technical support or related fieldOrganizational skills with exceptional attention to detailFamiliarity with current Apple and Microsoft Operating SystemsAble to multi-task and see assignments through to completionAbility to work evening and weekend hours to support students at peak timesExcellent verbal and written communication skills