Virtual Evening Shift Instructor Support Associate

Employer
VirtualVocations.com
Location
Baltimore, MD
Posted
Mar 13, 2017
Closes
Mar 23, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Company providing everything from test prep courses to private tutoring, on-demand homework help and admission counseling has a current position open for a Virtual Evening Shift Instructor Support Associate.Must be able to: Receive phone calls, assist live customers and respond to voicemails on our Provider and Student hotlinesProvide basic assistance for common Technical Support inquiries, escalating to our Level 2 Tech Support call center when necessaryContribute in any way you can with suggestions that could improve our workflow, our customer support strategies, or our service in generalRequired Skills:Bachelor's degreeMinimum of two (2) years' experience in the Customer Service field, preferably in a call center and/or helpdesk environmentWell-versed in the use of Microsoft Word & Microsoft ExcelAbility to learn and master several in-house database and reporting modules, as well as our proprietary Classroom software and any adjacent technologiesAbility to communicate clearly and effectively, both over the phone and in writing