Virtual Evening Shift Instructor Support Associate

Baltimore, MD
Mar 13, 2017
Mar 23, 2017
Accountant, IT
Full Time
Company providing everything from test prep courses to private tutoring, on-demand homework help and admission counseling has a current position open for a Virtual Evening Shift Instructor Support Associate.Must be able to: Receive phone calls, assist live customers and respond to voicemails on our Provider and Student hotlinesProvide basic assistance for common Technical Support inquiries, escalating to our Level 2 Tech Support call center when necessaryContribute in any way you can with suggestions that could improve our workflow, our customer support strategies, or our service in generalRequired Skills:Bachelor's degreeMinimum of two (2) years' experience in the Customer Service field, preferably in a call center and/or helpdesk environmentWell-versed in the use of Microsoft Word & Microsoft ExcelAbility to learn and master several in-house database and reporting modules, as well as our proprietary Classroom software and any adjacent technologiesAbility to communicate clearly and effectively, both over the phone and in writing

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