Work from Home Live Chat Customer Service Agent

Baltimore, MD
Mar 13, 2017
Mar 23, 2017
Customer Service
Full Time
Company that makes it remarkably easy to book great hotels at amazing last-minute rates on your mobile device, for tonight, tomorrow and next week needs applicants for an opening for a Work from Home Live Chat Customer Service Agent.Core Responsibilities Include: Providing lighting fast, best in class customer support through a high volume chat channelDelegating appropriate tasks to our supporting team and work with them to deliver excellent resultsMaking outbound calls to hotel partners to resolve customer issues and requests, while simultaneously responding to customer chat conversationsQualifications for this position include:A track record (1 year) of delivering exceptional service at a customer-oriented businessHospitable in nature and an eager solution-creator who's no stranger to hospitality, live chat, or concierge type work (6 months)Intuitive ability to manage and prioritize cases based on a variety of dynamic conditionsComputer savvy and proficiency with iPhone and Android devicesAvailability for a wide variety of shifts in an industry that is 24/7/365 (including early mornings, overnights, and weekends)

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