Food Service Worker Supervisor
The President has ordered a government-wide hiring freeze subject to certain limited exceptions. This position is subject to the hiring freeze. Although we are moving forward with the consideration of candidates, we will not make a selection for this vacancy announcement unless and until the position is no longer subject to the hiring freeze.
The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare. The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.
About the Position:
This position is with the Walter Reed National Military Medical Center located in Bethesda, Maryland. The incumbent serves as the Room Service Supervisor for patient meal service and is responsible for the timely delivery of orders, monitoring the quality of meals served and patient satisfaction. The Room Service concept in a hospital nutrition operation is aimed to allow patients to order whatever meal items they may desire (within their diet order) at any time during regular service hours. The meal service and tray delivery is performed by Room Service Ambassadors, who also perform other room service duties. The kitchen operates from 5a-7p daily with two separate 8.5hr shifts. The "swing" supervisor is responsible for the supervising either the early (5a-130p) or late shifts (1100a-730p) to fill gaps created when the early or late shift supervisors are scheduled off from duty. The "Swing" supervisor will sometimes be scheduled to work a late-to-early transition day; i.e. supervise evening shift from 1100a-730p, then opening early shift at 5a-130p the next day. This may occur 1-2 times per 14-day pay period.
Who May Apply:
All US Citizens and Nationals with allegiance to the United States.
- Not Required
There is no specific length of training or experience required. However, you must be able to demonstrate through experience shown in your written application materials that you possess the sufficient knowledge, skills and abilities to successfully perform the work of this position without more than normal supervision. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.
Screen Out Element: Ability to supervise. Applicants must meet the screen out elements to be considered further. To meet the screen out elements applicants should document experience in the following: working within a hospital food service department obtaining and delivering patients meal orders, knowledge of modified diets and nutritional products as it relates to patients, assisting with directing the work of and training lower graded food service workers, experience utilizing automated nutrition programs such Computrition, Essentris and Microsoft Office software.
You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:
Knowledge of Nutrition Technical practices (theoretical, precise, artistic)
Ability to interpret instructions, specifications, etc. (other than blueprints)
Knowledge of Food Service Materials
Physical effort: The worker is subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending.
Working conditions: The work is performed primarily in a hospital setting with some work performed in the kitchen area where steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. The worker could be exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.
Other Requirements: Click here for expanded definitions.
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- Two year trial/probationary period may be required.
- Direct Deposit of Pay is Required.
- One year supervisory probationary period may be required.
- This position requires the incumbent to complete a Tier 3 (T3) security investigation.
- This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations, unless otherwise exempted for medical or religious reasons.
- This position requires the incumbent to have tuberculosis testing.
- This position may require the incumbent to work on any day or shift, including PMs, nights, weekends, holidays necessary to meet mission requirements.
- This position has been designated as Mission Essential and the incumbent must assume essential personnel status during inclement weather/emergencies.