Quality Assurance Analyst
Quality Assurance Analyst
Office of Financial Aid
Exempt, Regular, Full-Time, Pay Grade 1.2
The Quality Assurance Analyst reports to the Assistant Director of Quality Assurance and will be primarily responsible for monitoring customer service and awarding activities to ensure established accuracy levels are maintained. The expectations of the position include creating and reviewing weekly quality assurance reports for the areas of responsibility with a final quality assessment report sent to the Assistant Director of Quality Assurance on a weekly basis. The Quality Assurance Analyst will attend team meetings, and remain current on federal regulations related to Title IV administration. In addition, The QA Analyst will monitor progress and report error trends to unit managers. The QA analyst will assist in executing testing plans for state and institutional aid as well as new programs as assigned.
SPECIFIC RESPONSIBILITIES INCLUDE:
Manage quality assessment reports for customer service and awarding.. Identify the subset of the unit data that will be reviewed for quality assurance, complete all data reviews, aggregate the data into reports that show the results in a clear and concise format, and send weekly feedback to identify trends and training opportunities for the unit managers.
Stay abreast of changes to applicable business practices as related to awarding regulations and other Title IV federal programs in the Financial Aid Office. Serve as reliable source for information for Title IV programs.
Maintain current knowledge of federal Title IV regulations, state rules and institutional policies for financial aid to include but not limited to awarding, enrollment changes, disbursements, verification and R2T4 and interpret to ensure accuracy in weekly quality assurance reports.
Maintain knowledge of internal office processes including but not limited to: customer service standards, Federal refund hold reviews, Pell Grant recalculations, Academic appeals, overawards, annual/aggregate aid limits and transfer monitoring.
Provide ongoing feedback on the quality assurance process and offer insight for adjustments to the process as business practices and federal regulations evolve.
Quality Assurance unit special projects and other duties as assigned.
Perform other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelors' degree from an accredited institution of higher learning.
- Four (4) years of professional experience in higher education, banking/collections, business or customer service with a minimum of 2 of those years in a higher education financial aid environment.
- Knowledge of federal Title IV regulations.
- Demonstrated ability to multi-task, work effectively with internal contacts, and prioritize deadlines.
- Excellent attention to detail.
- Demonstrated ability to self-direct, and assess quality assurance accurately and effectively.
- Capable of handling confidential information with discretion.
- Strong organizational management and problem solving skills.
- Strong interpersonal, verbal and written communication skills.
- Ability to work independently and as part of a team.
- Demonstrated experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
- Experience with Return of Title IV funds for programs offered in modules.
PREFERRED EDUCATION AND EXPERIENCE:
- Knowledge of federal regulations as they pertain to the Return of Title IV funds program, specifically experience with Return of Title IV funds for programs offered in modules.
- Understanding of all Federal Title IV aid programs.
- Functional experience with PeopleSoft.
- Experience working with Salesforce.
POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED
SALARY COMMENSURATE WITH EXPERIENCE
All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.