Human Service Worker II
Performs comprehensive assessment of medical and financial needs to ensure clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), general relief, and/or refugee cash assistance programs. Applies, explains and interprets highly complex federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties. Works with clients to assist with gathering of information necessary to establish eligibility. Works in a fast paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessment of clients to aid in making appropriate referrals to other services. Uses complex state and local IT systems as well as Microsoft Outlook, Excel and Word software in their daily work to document, obtain, and verify information, and to generate reports.
NOTE: One or more positions may be filled from this job announcement to work in the Department of Family Services' offices located in Alexandria, Annandale, Fairfax, or Reston.
Any combination of education, experience and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.
Some positions in this classification may be assigned to the Public Assistance Program which requires one year of specific programmatic training. Candidates appointed to these positions without the requisite year of experience will be hired at the Human Service Worker I grade level, and upon satisfactory completion of the one year Public Assistance Program appointees will be eligible for a non-competitive promotion to the Human Service Worker II grade level.
CERTIFICATIONS AND LICENSES REQUIRED:
- College degree.
- Previous experience with actual determination of eligibility for Medicaid, public assistance programs.
- Knowledge of federal, state and local laws governing Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), general relief, and/or refugee cash assistance programs and the ability to apply them correctly.
- Excellent organizational and interpersonal skills; clear and concise oral and written communications skills.
- Ability to schedule and manage large workloads to meet established deadlines.
- Experience and proficiency in using Microsoft Word, Outlook, and Excel computer software applications.
- The education or experience should have prepared the applicant with the ability to make sound decisions independently by learning complex policies and procedures and applying these in the planning, management, coordination and prioritization of multiple and varied activities.
- Ability to prioritize multiple and varied tasks.
- Ability to provide excellent customer service.
- Bilingual in English and Spanish, Korean, Vietnamese, Farsi, or Arabic.
- The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services Registry check.
- Some positions may require a driver's license or ability to efficiently access other means of transportation in order to work with clients and community service providers outside the office.
- Some positions may require oral and written bilingual competency in English and a target or preferred second language.
- Sufficiently mobile to work and meet with clients.
Ability to stand, stoop, bend, stretch, walk, climb, sit, type on a keyboard, and lift up to 20 pounds. Ability to use automated technology and input, access, and retrieve information from a computer. All duties performed with or without reasonable accommodations.
Panel interview; may include a written exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900