Experienced Customer Care Manager

Location
Arlington, Virginia
Salary
Competitive Salary
Posted
Mar 10, 2017
Closes
Apr 14, 2017
Ref
AD211750
Industry
Retail
Hours
Full Time

Job Summary/Company:

  • Sparks Group is currently seeking an experienced and capable Customer Care Manager for a large company that has recently relocated in Arlington, VA. This individual will have 4-5 years of experience overseeing a team of at least 10 call center professionals. Interested? Please call 703-821-1911.

Responsibilities:

  • Responsible for working with other management level personnel to make sure the department runs smoothly and efficiently while always trying to better all standards
  • Help with scaling the call center to maintain a growing volume of incoming communication such as phone calls and emails
  • Work with other departments and vendors outside of the company to classify and fix any system or process issues
  • Assist with the development and implementation of adequate work force planning and correcting staffing resources
  • Establish and measure key performance signals while monitoring service quality and generating business metrics
  • Monitor service quality
  • Additional duties assigned based on whatever is needed

Qualifications/Background profile:

  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience of management in a high-volume call center
  • Experience in a retail call center environment is preferred
  • Strong and thorough understanding of a call center
  • Exceptional communication skills, both verbal and written
  • Capability to lead, train and grow a team in a fast-paced environment
  • Experience in a retail or grocery industry is a plus

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!