Management Trainee

Absolute Consulting Group
Ellicott City, MD
Mar 10, 2017
Mar 23, 2017
Full Time
Job DescriptionAbsolute Consulting is a growing national consulting firm that is looking for someone who is a self-starter, hardworking and thrives in a fast paced environment. This role would be suitable for an experienced Customer Service Representative, who has proficient customer service and sales skills and enjoys working in a casual business environment. The position will include direct customer relations and quality assurance with valued customers.Job Overview:Directly reaches out to customers and educates them on clean energy sourcesProcesses new customers with new contacts and provides information to customers about money saving optionsAdapt to customer responses by exhibiting quick thinkingEffectively anticipate and overcome objectionsIdentify and assess customers' needs and achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesJob RequirementsA successful candidate will also have:Excellent communication skills/active listening skillsA warm and approachable mannerGeneral knowledge of customer service principles and practicesGood student mentality and willingness to learn1-3 years proven customer support experienceProficiency in using a tablet based systemCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeWe offer a generous benefits package for our full-time employees.Weekly Team Events and DinnersOpportunities for TravelCompany DescriptionOur team is driven by a passion for doing good by the world. We've gathered individuals who are dedicated to Absolute Consulting Group's overriding mission, which is to help people live more sustainable and technology forward lives. We act as the connector between companies and consumers who desire new solutions. We focus on making it easy to choose green options by championing intelligent technologies like wind power, smart locks, and smart thermostats. We're at the forefront of a clean energy movement, and it shows in all our actions.

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