With minimal supervision, the Systems Administrator - Associate works as part of a large enterprise team to provide support on multiple Department of Defense (DoD) networks and enclaves. Performs regular hardware and software updates, and provides troubleshooting and technical support services, maintains and utilizes support standards for maintaining servers and support to customers. Ensures servers are in compliance with DISA Security Technical Implementation Guides (STIGs), FRAGOs, MTO's and other tasking orders when directed. Provides technical support and troubleshooting, performs installation, repair, and preventative maintenance of Data Center servers and related software. Delivers technical support to the USSOCOM and the Global Enterprise Operations Center (GEOC), its Enterprise components. over the phone or on site, as required. Additionally, must be able to implement system management tactics, techniques and procedures (TTP) outlined by SOCOM, and as needed, support ancillary Data Center Services.
- Reads, understands and applies complex technical information; master new computer technology; maintain cooperative working relationships. Interacts with other Tier 1, 2 and/or 3 teams or contractors to restore service and/or identify core problems. Clearly communicate technical solutions in a user-friendly, professional manner to end users and customers. Participates in new application and hardware rollouts, testing, and special projects as needed. Works on assignments that are moderately complex in nature. Provides additional systems administrative support and monitoring of assets such as database servers, file servers, print servers, network access, mobile devices, Active Directory, DNS, Certificate Servers, MS System Console Operations Manager (SCOM), Exchange, virtualization, Solarwinds, Microsoft LYNC, VMware and Continuity of Operations (COOP).