Technician, Help Desk

Ft Lee, VA
Mar 10, 2017
Mar 22, 2017
Specialty Trades
Full Time
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 2. Installs, configures, and upgrades computer hardware and software.

 3. Provides end-user software troubleshooting and support.

 4. Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 5. Provides troubleshooting and support.

 6. Assists in the administration of e-mail systems.

 7. Provides phone and help-desk support for local and off-site users.

 8. Maintains current knowledge of relevant technologies as assigned.

 9. Participates in special projects as required.


10. Travel - 10%-20%

Education 1. Requires a High School Diploma or GED.

 2. Associate's Degree preferred.

Qualifications 1-3 years of directly related experience supporting help desk operations or customer service.


Unique/Additional Requirements


    CompTIA Security + Certification is required.Current MCSE or MCITP certifications required(Desired) Experience deploying Windows Operating systems (Windows 10 desired)Windows XP, Windows 7, and Windows 2008 Server and experience working in a complex Windows Enterprise.Previous experience with classified system administration and crypto devices.Experience with HBSSStrong English written and oral communication skillsWarehouse experience desired

The Intermediate Desktop Support Specialist is designated an IT-II / IAT Level 2 position. Required Certification: Certified (MCITP or MCSE) will be required to participate and certify as directed in the DoD Directive 8570.) Information Assurance Training Certification and Workforce Management and the DoD Manual 8570.1M, Information Workforce Improvement Program. Proof of certification must be from a nationally recognized and accepted source

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.