Help Desk Technician
7 days left
- Full Time
Responsible for supporting all aspects of the of the USARCENT Help Desk operations located at Patton Hall.
- Must be able to communicate clearly and provide courteous customer service.Will receive trouble requests via walk-ups, calls, or through email and enter requests into a trouble ticket tracking systemMust possess strong troubleshooting skills for Microsoft Windows Operating systems and softwareAbility to support ARMY desktop and laptop system images and processes.Provide support and training to end users located in Patton HallMust be able to configure, workstations, docking stations, printers, monitors, zero client hardware, VoIP/VoSIP telephones, Audio/Video controls, external CAC readers etc.Will perform duties as a Trusted Agent for issuing SIPRNET PKI TokensWill provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users NIPRNET and SIPRNET accounts.