Senior Program Manager

Location
Germantown, MD
Salary
Competitive
Posted
Mar 08, 2017
Closes
Apr 05, 2017
Ref
7988BR
Industry
Engineering
Hours
Full Time
Hughes Network Systems (Hughes), an EchoStar Company, is the world's leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally. HughesNet is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 4 million systems to customers in over 100 countries, representing approximately 50 percent market share.

Hughes seeking a Program Manager for the Germantown, MD office to be the primary customer interface for Hughes’ managed services solutions delivery to large enterprise business segments. 
Responsibilities:
 
  • Manage the contract deliverables for multiple accounts while ensuring customer satisfaction, program profitability, and revenue growth
  • Direct all peer support groups to successfully deploy and maintain the managed service solutions, foresee and resolve any challenges for timely delivery of contracted services, escalate issues in a timely manner and seek resolution through cooperation of peer groups
  • Conduct regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of service issues.  Internal and external status reviews include personnel representing operations, engineering, and senior management.
  • Manage the business relationship with customers while seeking out new opportunities for growth of the business through discovery of new business opportunities based on customer needs


  • Basic Requirements:
  • Bachelor of Science degree required
  • 10 or more years of industry experience
  • 5 or more years of experience in Program Management delivering and supporting complex networking services to a broad spectrum of enterprise customers
  • Preferred Qualifications:
     
  • Capable of working independently and assuming the role of team leader
  • Understanding of broadband technologies (wireline, satellite and wireless)
  • Working knowledge of VSAT technology
  • Skilled in Program/Project Management techniques. PMP certification preferred
  • Experienced in Industry Best Practices for process improvement
  • Excellent analytical, organizational and time management skills
  • Excellent communication and presentation skills
  • Proficient with Microsoft Office suite
  • EchoStar Corporation (NASDAQ: SATS) headquartered in Englewood, CO, with additional locations world-wide, is a premier global provider of satellite solutions and technology services. Together with its major subsidiaries—EchoStar Satellite Services and Hughes Network Systems— EchoStar offers employees the opportunity to explore the boundaries of what’s possible in the fields of engineering and the business functions transforming this engineering into revenue.
     
    At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!
     
    EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Citizenship is required for certain positions. EEO is the law.