Telecommunications Specialist (Switch Maintenance Technician)
The incumbent serves as a Telecommunications Specialist and performs complex installation and repair on the Library of Congress Avaya Red Private Branch Exchange (PBX) enterprise network, premise distribution system, voicemail, conferencing system, call management and call accounting systems. The incumbent measures voice traffic characteristics, quality of service and equipment utilization for systems and system components and recommends changes as required.
This position is located in ESE/Networking-Voice, Office of the Chief Information Officer.
The position description number for this position is 012554.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position may elect to work a flextime or compflex work schedule.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
Any person(s) selected for this position may be converted to a permanent appointment if the position becomes available as a permanent position.
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Knowledge of voice and data telecommunication technologies, Avaya Red Private Branch Exchanges (PBX) Communication Manager, Voice Over IP (VOIP), auxiliary systems and network infrastructures.**
Ability to research, analyze and prepare written telecommunication reports.
Ability to plan, organize, and execute telecommunications work.
Knowledge of basic electronics theory and operating principles.
Ability to communicate effectively other than in writing.
No additional requirements to those listed above.