Rental Car Agent

Location
Frederick, MD
Posted
Mar 03, 2017
Closes
Apr 06, 2017
Industry
Automotive
Hours
Full Time

Purpose:
The purpose of the Rental Car Agents is to supply a rental car to customers in need. Good customer service and attention detail is needed to excel in this position.

Responsibilities:

  • Schedule customer reservations for rentals.
  • Manage customer rental requests, finding the right car for their needs.
  • Process customer information to qualify that the customer is eligible for a rental through insurance.
  • Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out.
  • Take notes on car condition, mileage and damage before and after customer use. Process any damage information to be billed or collected through insurance.
  • Answer customer questions on rental process.
  • Provide high level of customer service when interacting with customers on the telephone and face to face.
  • Process any payments.

Qualifications:

  • High School Degree or Equivalent
  • Positive and friendly attitude
  • Organized
  • Good communication skills