ITSM Tools Project Coordinator

Washington D.C.
Sep 28, 2017
Oct 05, 2017
Full Time
Job Description Job Number: 01223706

Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.

ITSM Tools Project Coordinator

Key Role:

Provide network operations analysis and support for the planning, design, development, transition, and operations of Navy and Joint networking activities. Provide systems analysis and comprehend systems relationships, dependencies, infrastructure and tools, and data integration, including big data analytics. Research, develop, and recommend solutions to integrate people, processes, and technologies towards improved IT service management and IT security principles. Employ DoD or Department of the Navy (DON) expertise or best practices towards the integration of systems data for a holistic view of network situational awareness for the Navy and Marine Corps intranet, OCONUS network, IT21, excepted networks, Cloud computing, and Joint networks. Support strategy, concept of operations, and tactics, techniques, and procedures development using DoD or DON standards and policies, including industry best practices, such as ITIL V3 and COBIT. Operate independently and on matrixed teams.

Basic Qualifications:

-3+ years of experience in DoD or Department of the Navy (DON) IT, information systems, and communications, including working with IT service management and delivery or integrating network enterprises

-Experience with the Navy or Joint IT, information systems, or communications

-Experience with ITSM tool suites, including implementation and migrations

-Knowledge of DON and Joint IT architecture and infrastructures

-Ability to deliver excellent products, services, or results

-Ability to be agile

-Active Secret clearance

-HS diploma or GED

Additional Qualifications:

-Knowledge of ServiceNow or BMC Remedy tool suites

-Knowledge of Big Data Analytics and Apache Hadoop

-BA or BS degree in IT or Information Systems

-PMP Certification or ability to obtain within 1 year of hire preferred

-ITIL V3 Foundation Certification or intermediate qualification or ability to obtain within 6 months of hire preferred

-COBIT Certification or ability to obtain within 6 months


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Integrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.

We are proud of our diverse environment, EOE, M/F/Disability/Vet.

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