ITIL Specialist

Baltimore, MD
Feb 28, 2017
Jun 05, 2017
Full Time

ITIL Specialist

AboutWeb is searching for a qualified candidate to serve as an ITIL SME for a Federal Project in the Baltimore, MD area. The ITIL Specialist will address each ITIL process systematically; define criteria for prioritizing processes and implement them as they are completely understood and ready for implementation, based on priority. They will prepare a project plan with the following: identify the current state, the future vision of the organization and the route to accomplish the vision. Other responsibilities may include:

  • Work with clients to establish, coordinate and recommend ITIL processes and procedures appropriate to clients' business need.
  • Support the client by providing ITIL expertise and technical knowledge with an emphasis on Problem and Incident Management.
  • Coordinate and collaborate with the client and multiple vendors in support of ITIL process implementation.
  • Develop, maintain and enhance existing ITIL processes to standardize and improve efficiency.
  • Support ITIL process documentation and creation of SOPs.
  • Identify risks and resolutions related to processes.
  • Analyze and recommend solutions related to the design, development, deployment and integration of ITIL processes.
  • Provide guidance on leveraging ITIL leading practices for Problem Management.
  • Document training material and standard operating procedures.


  • 5+ years of experience in implementation of ITIL processes
  • ITIL Foundation Certification required
  • Advanced or Intermediate ITIL certification preferred
  • Knowledge of IT operations and experience with Service Management
  • Experience with IT Service Management applications preferably ServiceNow
  • Bachelor's Degree
  • Detail oriented, strong analysis and organizational skills
  • Excellent oral and written communication skills
  • Excellent interpersonal and presentation skills

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