Systems Administrator (Desktop) with TS/SCI Clearance

Springfield, Virginia
Feb 24, 2017
Mar 26, 2017
Full Time

General Summary: Manages the functionality and efficiency of a group of computers running on one or more operating systems.

Position Duties and Responsibilities
The Systems Administrator (SA) will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer; comprehensive understanding of their primary GEOINT exploitation system; and knowledge of the production mission. The successful candidate will provide on-site; on the floor; technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. The SA will troubleshoot VDI endpoints; virtual machines and Geospatial/corporate software issues as well as make corrective recommendations as necessary. Likewise the candidate should be able to quickly respond to application/hardware related issues; resolve on the spot problems (where possible); replicate the issue for internal analysis/diagnosis; and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.

The Systems Administrator responsibilities will include:
- Diagnose and rectify desktop issues escalated from desktop administrators
- Diagnose and rectify desktop issues and execute functional escalations to appropriate resources
- Support for maintenance and change requests of all user facing devices and systems
- Assist in the development of procedures and documentation for managing; deploying and implementing multiple baseline hardware/images and software packages
- Engage other service lanes for remediation of work issues and flow
- Manage the functionality and efficiency of a virtual/physical desktop pool by proactively and reactively responding to Remedy based trouble and incident tickets
- Manages service/user accounts using: Active Directory; User Group maintenance; and User data restoration
- Interacts with users in to support software and hardware transitions to include software/hardware installs hardware/software troubleshooting
- Provide a quality assurance validation checks on all approved CRQ's
- Work with the Change Manager to ensure 100% compliance
- Provides support for maintenance and change requests of all user facing devices and systems

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2-5 years of directly related experience in systems administration and analysis.

Skills and Abilities
1. Knowledge of the principles, methods, and techniques used in network administration and support.
2. Knowledge of related hardware and software.
3. May require professional certification in one or more specific technologies, depending on job assignment.
- Provides support for maintenance and change requests of all user facing devices and systems
- Attention to detail; strong organizational skills
- Strong writing skills (document creation and note taking)
- Strong time management skills
- Ability to work within on a team for projects and/or tasks
- Multi-mission environment experience
- Experience with Microsoft Office Suite (Excel; Word; PowerPoint)
- Ability to troubleshoot and document various problems
- Excellent customer service skills

Desired Skills
- Basic knowledge or understanding of the following methodologies:
- Software package/binary deployment (XenApp; ThinApp; AppV; SCCM)
- Remedy experience
- Thin Client operating systems and virtual hosted desktop OS (Windows 7; Win XPe; Windows Embedded 2009)
- Client operating systems (XP; Windows 7)
- Virtual Desktop Infrastructure (ESX/vSphere4; XenDesktop)

The work is typically performed in an office environment and at client site locations; which requires proper safety precautions; work requires physical effort in the handling of light materials; boxes or equipment and significant walking. The above job description is not intended to be; nor should it be construed as; exhaustive of all responsibilities; skills; efforts; or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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