Bilingual (Spanish) Customer Service Representative

7 days left

Location
Sandy, UT
Posted
Feb 23, 2017
Closes
Apr 01, 2017
Function
Customer Service
Hours
Full Time
General Dynamics Information Technology is looking for Bilingual Survey Workers (Customer Service Representative / CSR) which are fluent in Spanish and English to work on the Census contract. The Associate Specialist, Survey position is an entry-level position which handles inbound and outbound contacts in a courteous, timely, and professional manner.  This is  a temporary position ending mid-May.

 

JOB RESPONSIBILITIES

  • Follow defined Census program information, processes, and procedures.
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Adhere to Census approved scripts in conducting interviews and completing forms.
  • Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries. 
  • Enter data into desktop application to accurately capture all responses. 
  • Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
  • Follow defined Census guidelines as they apply to completing Census forms.
  • May be required to work some weekends. Overtime maybe required.
  • Report problems that occur.
  • Adhere to designated work schedule.
  • Perform other related duties as assigned.
  • Part-time, weekend, and night shifts available.
Education
  • High school diploma or GED required.
Qualifications EXPERIENCE

 
  • Minimum 6 months customer service required.
  • Security Clearance required. Position contingent on ability to obtain low risk security clearance.
SKILLS AND ABILITIES
  • Must be able to read and speak English clearly and professionally. 
  • Fluency in the following languages a plus: Spanish (Northern American), Chinese (Mandarin), Chinese (Cantonese), Arabic, Korean, Vietnamese, Russian.
  • Bilingual agents will receive a pay differential and will be required to pass a language skills assessment test. 
  • Ability to effectively work within established contractual service levels required.
  • Must have demonstrated excellent interpersonal skills.
  • Proven ability to work as a team member is required.
  • Must be able to type at least 20 words per minute (WPM).

WORKING CONDITIONS The work is typically performed in an office environment; which requires proper safety and security precautions. To ensure our contact center production area is at minimal risk for unauthorized disclosure (that is, the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Title 13 data; the work environment operates under a Secure Floor Policy. The Secure Floor Policy limits or restricts personal belongings, electronic devices, or paper that can be brought into production areas. The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.