Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.
Associate's Level Degree
Required: Healthcare - 5 years; Managed Care - 2 years
None unless noted in “other” below
Required: Mgmt of Staff Resources; Microsoft Access; Microsoft Excel; Microsoft Word; Technology/Computer
Preferred: Operation and Control