Information Technology Specialist II

Fairfax, VA
Feb 21, 2017
Jul 12, 2017
Analyst, Research
Full Time

Job Category : Classified Staff

Working hours :

Salary : Up to $70,000; commensurate with education and experience.

Web Announcement :
Computer Information Systems Lead Technician

George Mason University Information Technology Services (ITS) is searching for a Computer Information Systems (CIS) Lead Technician to join its Computing Services Team, a division of Classroom and Lab Technologies (CALT) that supports all computer systems in university classrooms and labs as well as the Virtual Computing Lab (VCL). George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

Responsibilities: The CIS Lead Technician provides leadership in the support and maintenance of computing resources within university classrooms and labs, conference rooms, and the Virtual Computing Lab. This position reports to the Manager of Computing Services and coordinates the efforts of the entire computing services team. Duties include: * Ownership of all incident management for the Computing Services team, including ticket assignment, validation of resolution and reporting; * Oversee and direct annual image refresh--work with the Computing Services Manager to develop image requirements, lead development, conduct testing, schedule deployment, and ensure proper operations of all support systems; * Ensure all system patching is conducted across the entire environment and follows all established change management procedures; * Develop reports to ensure all processes are completed accurately and system environment is healthy; * Repackage software to further departmental imaging goals and to meet individual software requests; * Mentor Computing Services staff to help them continue to grow and adapt to our changing environment; * Work on all assigned projects and teams to ensure the needs of Classroom and Lab Technologies are met; * Primary technical point of contact with other ITS departments and the greater university community; and * Support the Computing Services Manager through all operational issues and provide back up when they are out of the office.

Required Qualifications: * Bachelor’s degree in information technology, management information systems, computer science, or an equivalent field; or an equivalent combination of education and experience; * Demonstrated knowledge of Microsoft Windows administration; * Demonstrated ability to oversee the installation and configuration of computer hardware; * Knowledge of software and image deployment systems, preferably Microsoft SCCM or Casper; * Ability to handle troubleshooting of systems in a fast paced multiple building environments; * Experience using ticketing system for incident reporting, escalation, and closing incident tickets; * Extensive customer service skills, including dealing with client issues; * Demonstrated command of written and oral communication, and prioritizing client needs and departmental resources; * Demonstrated effective communication/organizational/documentation skills; * Strong organization and time management skills--ability to manage multiple tasks concurrently and independently; * Demonstrated work in the Information Technology field in a support, help desk or similar role directly supporting clients; * Demonstrated in depth experience in software imaging and distribution; and * Demonstrated, progressively responsible experience with technical computing support environments.

Preferred Qualifications: * Demonstrated experience in a leadership role; * Experience in a large scale computing environment in distributed physical locations; * Experience troubleshooting network connectivity and network configuration; * Experience in supporting higher education; * Experience with repackaging software for enterprise deployment; * Demonstrated ability to effectively secure Microsoft Windows systems; * Desktop scripting knowledge such as JavaScript, VB script, or PowerShell; and * Understanding of IT services management and/or ITIL best practices.

George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. Mason benefits include tuition waivers; telecommuting and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.

Special Instructions : For full consideration, applicants must apply for position number 01760z at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information to include e-mail address and phone number.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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