MA NG911 Field Technician - Western MA Region (Springfield Area)

Westwood MA-Hanscom AFB, MA
Feb 21, 2017
Apr 24, 2017
Specialty Trades
Full Time
General Dynamics is seeking a Field Technician to support installation, configuration, maintenance, and servicing of VoIP communications systems and equipment, servers/workstations, and the associated electrical / electronic / mechanical equipment for Massachusetts Next Generation (NG) 911 Public Service Answering Points (PSAP) deployments in Western Massachusetts.


Position is telecommute from home office and client sites with occasional visits to the GDIT Westwood, MA and Norwood facilities as well as the MA911 Data Center locations in Andover, MA, and Northboro, MA.


Job Duties/Responsibilities:

1. Support senior Field Engineers with the installation, configuration, testing, and cutover of various types of electrical, electronic, and/or mechanical equipment and related devices that comprise the Next Generation 911 architecture at individual PSAPs

2. Support senior Field Engineers to complete after-installation activities at various PSAP locations throughout the region.

3. Support senior Field Engineers with on-site preventive maintenance tasks (cleaning, inspections, etc.) for all workstations, servers, and equipment as scheduled.

4. Installs, maintains, repairs, overhauls, troubleshoots, modifies, constructs and tests electrical, electronic, and/or mechanical equipment and related devices.

5. May provide operation/maintenance instruction to customer personnel.

6. Maintains current knowledge of relevant technologies as assigned.

7. Participate in special projects as required.

Education Bachelor's Degree in Computer Science; Engineering; or the equivalent combination of education; technical certifications; training; or work experience. Familiarity with Next Generation 911 (NG911) hardware/software/applications preferred but not required.

Qualifications 3-5 years of directly related experience supporting engineering operations. Previous experience as a field technician or in general labor strongly preferred.


The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.


If the activities/responsibilities of this position require the incumbent to use a personal, rented, leased, or a company owned vehicle to drive on behalf of GDIT, the candidate's driving record will be reviewed and will be used in assessing suitability for placement. Such activities/responsibilities include: Driving to, from, and/or between work sites or business locations; driving to/from customer/vendor meetings; driving to transport or retrieve documents to/from customer/vendors or any place of business; or, driving in conducting office errands where running errands is a part of the customary activities/responsibilities of the position

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.