Principal HR Business Partner (Call Center Operations)

Waco, TX
Feb 21, 2017
Apr 05, 2017
Full Time
The Health and Civilian Solutions division of GDIT is hiring for an exciting opportunity for a Principal Human Resources Business Partner to join our call center operations team in Waco, TX.  The Principal HR Business Partner will handle responsibilities including but not limited to the following:


  • Work with clients to plan; organize; direct; implement and evaluate/measure the HR initiatives as outlined in the overall HCSD HR Strategy
  • Services as the HR expert and account manager for the location they support.
  • Work closely with senior leaders and managers to provide expertise and hands on support in multiple areas including: workforce planning; employee retention/relations/engagement; management coaching; performance management and change management.
  • Act as the Subject Matter Expert for their business on the following core HR activities:
  • Partner; recommend and implement remedies on employee relations issues (to include conducting thorough and objective investigations; assessing risk; and determining appropriate course of action);
  • Provide performance management guidance to line management for coaching; counseling; career development; and disciplinary actions;
  • Act as point-of-contact and advisor on compensation actions; including individual promotions; equity adjustments and related actions;
  • Track and analyze stats on employee suspensions; terminations; and voluntary separations for assigned contracts. Recommend action based on this analysis.
  • Serves as Employee Relations representative for the location they support. Complete thorough and timely investigations to all EP referrals and employee relations issues. Ensuring appropriate follow-up to relevant parties in a timely manner.
  • Coach managers in effective employee relations practices by building strong leadership skills and establishing best practices; employee engagement; organizational development and performance management.
  • Proactively assess risk to business and provides guidance to customers; and uses sound judgement to promptly escalate potential concerns.
  • Provides support and guidance of the work of assigned human resources staff in the location they support.

  • Bachelor's Degree in a related business discipline; or the equivalent combination of education; professional training or work experience.

  •  8-10 years of related human resources experience in a Generalist or Business Partner role.
  •  Professional Certification (PHR; SPHR) preferred
  •  Maintains current knowledge and understanding of regulations and practices; new developments; and applicable laws regarding Human Resources; including knowledge of Federal and State HR related laws.
  • Ability to diagnose and analyze complex problems and identify and drive appropriate solutions.
  • Ability to make effective presentations to small and large groups of employees; management of the business organization supported; and management of higher organizational levels in their business unit.
  • Proficiency in the use of PeopleSoft HRIS; and other relevant software.
  • Demonstrated experience in partnering with managers to deliver HR solutions.
  • Proven ability to engage; interact; and influence business outcomes.
  • Comfortable handling complex HR issues and communicating both horizontally and vertically in a heavily matrixed organization.
  • Demonstrated practical experience with concepts; practices and procedures across multiple HR disciplines; including employee relations; compensation and benefits; development; and performance management.
  • Experience working in a customer contact center/call center environment is preferred.
  • Federal government contracting industry experience is highly preferred. ? Working knowledge of Service Contract Act (SCA) experience is highly desired.
 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.